Phone Habits Can Make or Break Your Business.
Phone Habits Can Make or Break Your Business.
Are your phone habits destroying your business? Have you even considered how important they are?
The other day we wanted some goods. It really was time for us to upgrade and we needed to get it done soon. We phoned for a quote. So far so good, we were answered with good phone habits. The woman on the end of the phone was polite and attentive. Answered our questions succinctly and asked us for enough information to know exactly what we wanted and to set an appointment…Full marks.
A couple of days later and we’re at home looking at samples and doing the measure and quote thing. It was really more about making the proper selection as we were ready to buy. A personable and knowledgeable salesman was doing a great job, until… Until what, you might ask? His bad phone habits set in. Any good salesman would recognise that he has a sale right in front of him. But our man decided he had to take three calls from potential clients. Then he decides he had better ring the office. Not to clarify anything for us, no he needed info for one of his possibilities.
